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FAQ ePRINTS

I found an image that I love on the internet.  Can you size it to the print size I want?
Images collected off of the internet have two main issues: copyright and file size.  Most images that you can save to your computer from the internet are sized too small to be printed at any quality, and the reason for that is to prevent copyright infringement.  The photographer or artist producing the work has the exclusive right to print the image, or to license and/or allow others to do so.

Here, then, is our official Copyright Policy:
The Icon does not promote or authorize copyright infringement. If a person or company has made an unauthorized use of any artists work, using any of our services and the use is not considered "fair use" under the law, that artist can bring a lawsuit against that person or company for copyright infringement. The possible penalties for being held liable for infringement can be quite severe. The Icon hopes that all of its customers make sure that the work they are reproducing is legal.

What is Bulk/Batch printing?
Our Bulk/Batch printing tool is designed for those who want to print large quantities of 4x6 prints from digital files. The tool will allow you to choose between minimal cropping to fit the paper, or full frame white border which will resize the image to fit on the paper with a 1/4 inch border on the short sides. No image editing tools are available. To use editing tools, please use the Easy Prints web app.

How many files can I upload at one time?
Our file uploader can handle up to 200 files at a time. If you have more than 200 files, you need to break them into groups of 200 or less.

Is there a minimum order amount?
Yes, all orders must have a total of at least $5 before tax and shipping.

What color profile do I use for Easy Prints?
We recommend that you upload your images using Adobe98 color profile. Please note that our online system will convert your images to Adobe98, if it is not already set to that profile. 
Please note, that if you originally uploaded your images using the Pro Prints/Icon Prints Service, the images are are in your library. If you choose to re-print those images at a later time using Easy Prints, the color profile DOES NOT change and is printed using the images existing color profile.

What color profile should I use for Pro Prints/Icon Prints?
You can use any RGB color profile you wish for Pro Prints/Icon Prints.  We simply print your images the way they come in; they are not altered by our system.
Please note, that if you originally uploaded your images using the Pro Prints Service, the images are are in your library. If you choose to re-print those images at a later time using Easy Prints, the color profile DOES NOT change and is printed using the images existing color profile.

Are there any other requirements for Pro Prints/Icon Prints?
• Borders count toward the final print size and are included in the pricing.
• Flatten file, remove alpha channels, masks and paths.
• Ensure that you have an sRGB or Adobe98 profile embedded in the file.
• Prints are "rough trimmed" and are NOT trimmed to crop or bleed.
Before committing to a large Pro Prints order we recommend that you print some test files. This will help you to become familiar with the process and judge the quality of your monitor calibration.

Photographic 'C' Prints: Files must be setup to actual print size at 200 DPI minimum [for optimal printing 300 DPI is highly recommended as the Lightjet Printer prints at 300 DPI], including any borders.

Inkjet Prints: Files must be at print size with 300 DPI, Including any borders.

Can I reorder prints?
Reordering is easy!  Just view your orders, click on an order ID, find the image you want, and add it back into your cart. All ordered images are stored for six months.

What are the turnaround times?
Normal turnaround times for Easy Prints are two business days for MOST orders, NOT including weekends or days that The Icon is closed.
Pro Prints - Pigment/Inkjet and Lightjet prints have a normal turnaround of 3 business days, NOT including weekends or days that The Icon is closed.
Large quantity orders may require more time.

EASY PRINTS
ORDER PLACED
BEFORE MIDNIGHT PST
STANDARD
2 BUSINESS DAYS
READY 5PM - 6:30PM
100% RUSH
READY 5PM - 6:30PM
200% RUSH
ORDER PLACED BY NOON PST
READY 5PM -6:30PM
SUNDAY TUESDAY MONDAY MONDAY
MONDAY WEDNESDAY TUESDAY MONDAY
TUESDAY THURSDAY WEDNESDAY TUESDAY
WEDNESDAY FRIDAY THURSDAY WEDNESDAY
THURSDAY MONDAY FRIDAY THURSDAY
FRIDAY TUESDAY MONDAY FRIDAY
SATURDAY TUESDAY MONDAY MONDAY

 

PRO PRINT - LIGHTJET PRINTS
ORDER PLACED
BEFORE MIDNIGHT PST
STANDARD
3 BUSINESS DAYS
READY 5PM - 6:30PM
100% RUSH
READY 5PM - 6:30PM
200% RUSH
ORDER PLACED BY NOON PST
READY 5PM -6:30PM
SUNDAY WEDNESDAY TUESDAY MONDAY
MONDAY THURSDAY WEDENSDAY TUESDAY
TUESDAY FRIDAY THURSDAY WEDNESDAY
WEDNESDAY MONDAY FRIDAY THURSDAY
THURSDAY TUESDAY MONDAY FRIDAY
FRIDAY WEDNESDAY TUESDAY MONDAY
SATURDAY WEDNESDAY TUESDAY MONDAY

 

PRO PRINT - INKJET/PIGMENT PRINTS
ORDER PLACED
BEFORE MIDNIGHT PST
STANDARD
3 BUSINESS DAYS
READY 5PM - 6:30PM
100% RUSH
READY 5PM - 6:30PM
200% RUSH
ORDER PLACED BY NOON PST
READY 5PM -6:30PM
SUNDAY WEDNESDAY TUESDAY MONDAY
MONDAY THURSDAY WEDENSDAY TUESDAY
TUESDAY FRIDAY THURSDAY WEDNESDAY
WEDNESDAY MONDAY FRIDAY THURSDAY
THURSDAY TUESDAY MONDAY FRIDAY
FRIDAY WEDNESDAY TUESDAY MONDAY
SATURDAY WEDNESDAY TUESDAY MONDAY

Turnaround for orders with more than 2 types of paper surfaces will need an additional production day.
Midnight cut off time does not apply to 200% rush services.
Large orders, multiple paper surfaces, multiple sizes and holidays can affect turnaround times.
The Icon is not liable for delays in turnaround times due to unforeseen circumstances.

How will my order be packaged?
Prints up to 16" x 20" will packaged in a flat envelope. Larger prints will be packaged in a tube at no additional cost. Packaging deviations are available on pick-up orders only. These packaging options are available in the shipping section of your shopping cart.

Is there an expedited service?
Yes, we provide the rush option at an additional 100% of the order total for a 24 hour turnaround time.

Can I change my order after I submit it?
Any orders that have already entered the printing process cannot be changed. We allow any changes that do not result in a refund. To find out the status of your order, please contact us.

Can I cancel my order?
Once an order has been submitted it cannot be cancelled?

What is your refund policy?
There are no refunds. For special circumstances credit will be applied in the form of a coupon, or credit to your online account to be used towards a future purchase.

Where do I pick up my order?
Your order can be picked up at The Icon:
5450 Wilshire Blvd.
Los Angeles Ca. 90036
View Google Map here.

I haven't received my order....
If you're sure the specified amount of time for processing and shipping has passed, please contact us.

How much will my job cost?
For Easy Print Prices, please click here.
For Pro Print Prices, please click here.
For eFilm prices, please click here.

I'm not in Los Angeles, or it's inconvenient for me to come to the Lab.  Can you ship my prints/film to me?
Yes, we can!  Here are our Shipping Rates

  Spend under $20 $20-$99.99 $100-$499.99 $500-$999.99 $1,000+
USPS 7-10 Days $10.00 $8.50 *FREE* *FREE* *FREE*
USPS 7-10 Days W/Signature Confirmation $12.25 $10.75 *FREE* *FREE* *FREE*
FedEx Express Saver 3 Days† $26.00 $26.00 $24.00 *FREE* *FREE*
FedEx Standard Overnight† $35.00 $35.00 $30.00 $25.00 *FREE*
Pick Up In Store *FREE* *FREE* *FREE* *FREE* *FREE*

Shipping rates are based on the order cost prior to tax and after discounts. Multiple orders cannot be combined.
Please note that normal turnaround time is two business days for most orders.
†Not available in Alaska or Hawaii, please call customer service if you need expedited shipping options.

I don't see the answer to my question here....
Please contact us, and we'll get back to you as soon as possible.