Sometimes you inadvertently lose a valuable file. At The Icon we keep a copy of every file we handle for 14 days so that you are protected for long enough to see the job through. If you need an extra copy of your images within that 14 day period you pay only for the cost of writing the files to CD or DVD. Occasionally, you may find that you have lost files after a longer period of time. We are often able to retrieve older data from our backup tapes, provided that not too much time has passed.